In this tutorial, you are going to fix live view not working error in the iVMS-4500 App. Let’s see how to fix this issue in detail.
If you have a Hikvision CCTV camera, you must go ahead and start using iVMS-4500. This mobile app is in a position to help you get the most out of the camera system you own. In other words, you will be able to remotely view footage captured by cameras with the help of this tool. It can deliver an impressive experience to you at the end of the day as well.
In some of the instances, you will notice that iVMS-4500 not working as expected. In fact, you will notice that it is not possible for you to stream videos from the iVMS-4500 app. Several reasons can lead you towards this situation.
Therefore, you need to follow this troubleshooting guide and overcome the issue that you have with viewing cameras on the iVMS-4500 App.
How To Fix iVMS-4500 Live View Not Working?
#1 Check IP Address
To begin with, you need to check if the IP of CCTV is set up correctly. When the public IP gets changed, you will not be able to stream content captured by the cameras directly on your mobile app screen. Therefore, you need to take a look at this in the very first instance.
You will be able to do a quick test in order to check if the IP addresses in your iVMS-4500 are set up correctly. In order to do that, you need to open the iVMS-4500 app and then visit Settings. Then you will be able to check the section where you enter the IP address and check if it has been configured properly.
You will be able to copy the IP address of the camera and then double-check that with the one in the app. Both IP addresses should match with each other. If not, you should change the IP address in the app.
After that, you should check if you can see whether the live stream is showing in the app interface. In most instances, this trick should work and provide you with the results that you expect.
#2 Using Hik-Connect App
You will also be able to fix the issue by signing up with the Hik-Connect service. If the above steps didn’t work, you need to use the Hik-connect service and then try to overcome the issue.
To begin with, you should go ahead and download the Hik Connect app. Then you need to check if the DVR firmware that you have is properly updated. Otherwise, it would not be compatible with Hik-Connect.
Most of the DVRs are supporting Hik-Connect and you don’t need to worry too much. Then you can enable Hik-Connect on the device and check if you can troubleshoot the issue.
#3 Check Network Cable
This is the last step to check why the iVMS-4500 app not showing live view and check this not working issue is with your CCTV network cable or not. When the internet connectivity to the cameras is disconnected due to an issue in the cable, you will not be able to stream live footage. Therefore, you should double-check the cable and try to replace that with another cable.
If any of these solutions are not working, you are encouraged to get in touch with Hikvision customer support.